Technical Lead

Description

• Lead solution architecture and technical design for IVR and voice bot initiatives. • Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice requirements. • Own end‑to‑end delivery for complex features, from design through production. • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior. • Collaborate across the contact center technology ecosystem to support call routing, self‑service, and agent handoff scenarios. • Establish and enforce engineering standards, including code quality, testing, and deployment practices. • Perform code reviews and mentor engineers, raising the overall technical bar. • Apply SRE principles to ensure observability, resiliency, and production readiness. • Ensure solutions comply with security and regulatory requirements (PII / PCI).

Requirements

• 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role. • Strong, hands-on experience with Node.js / TypeScript. • Proven experience designing and delivering cloud‑native solutions on GCP. • Solid understanding of microservices architecture, APIs, and distributed systems. • Hands‑on Kubernetes experience, including GKE cluster setup and platform operations. • Experience with IVR, voice bots, or contact center technologies. • Strong collaboration skills across engineering, product, and operations teams. • Excellent technical judgment, communication, and problem‑solving skills.

Benefits

• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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