Software Engineer – Support Tooling

Description

• Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently. • Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling. • Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture. • Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations. • Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues. • Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling. • Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation.

Requirements

• 5+ years of experience as a backend or full-stack engineer working on production systems. • Strong backend fundamentals, including API design, background jobs, and data modeling. • Have experience building internal tools, admin dashboards, or operational systems used by non-engineering teams. • Comfortable working across multiple languages and frameworks, with strong experience in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems that power background jobs and automations. • Product-oriented mindset and are comfortable working from ambiguous requirements to propose practical solutions. • Experience integrating with third-party APIs and maintaining long-lived internal integrations. • Communicate clearly across technical and non-technical audiences in an async, globally distributed team. • Excited by solving real-world problems for developers and support teams. • Comfortable navigating evolving systems and priorities while maintaining reliability and quality.

Benefits

• Fully Remote • ESOP • Tech Allowance • Health Benefits • Annual Off-Sites • Flexible Work • Professional Development

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