Senior Full Stack Java Engineer – Workforce Management

Description

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and domain-driven design practices • Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting • Develop responsive workforce applications using TypeScript and React for planners, supervisors, and employees • Design and consume REST APIs using an API-first approach; maintain OpenAPI/Swagger contracts and versioning standards • Implement event-driven workflows for schedule changes, agent states, queue metrics, forecasts, and adherence events • Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms • Model workforce and operational data in PostgreSQL and other relational databases • Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency • Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes • Troubleshoot production issues and optimize performance, batch processing, concurrency, scalability, and reliability • Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities • Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver solutions

Requirements

• 8+ years of experience in full-stack software development, including ownership of production applications • Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management • Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows • Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence • Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices • Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components • Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms • Experience with AWS services and Amazon Connect is preferred • Proven experience designing REST APIs, microservices, and event-driven services in distributed environments • Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases • Experience developing, deploying, or supporting cloud-based and containerized applications • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops • Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios • Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning • Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management • Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies • Exposure to workforce analytics, optimization techniques, or operational research concepts • Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices • Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus

Benefits

• Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality

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