Senior Frontend Engineer

About Us

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the Team

Convert team's primary goal is unlocking new ways for brands to generate more sales in collaboration with customer service teams without sacrificing the quality of customer experience.

By building new revenue-oriented products (and also adapting existing ones e.g. Chat) Gorgias should influence and generate new sales for the merchants.

Learn more about the projects here.

Tech stack:

• Python, Flask, Fast API
• Kafka, Flink, RabbitMQ, Celery, * Debezium
• PostgreSQL
• ClickHouse, CubeJS
• GCP (Google Cloud Platform), Cloud * Functions
• NodeJS, TypeScript, React, Redux, Less
• Storybook, Chromatic, Jest, React * Testing Library

Requirements

• 5+ years of software development experience, demonstrating strong frontend skills in usability, performance, and accessibility
• 5+ years of professional experience in frontend development using React and TypeScript
• Demonstrate knowledge of HTML5, CSS3, and general web best practices
• Experience working with APIs. Our backends are built in Python (Flask and FastAPI) and Node.js (Express)
• Capable of delivering reliable software with proficiency in various testing levels, including unit, integration, and end-to-end testing
• Thrive in a high-impact, highly collaborative, fast-paced work environment of a startup
• Demonstrate a deep understanding of vanilla JS, ES2015+ syntax, and the entire JavaScript ecosystem
• A product-focused mindset with a strong sense of ownership, always prioritizing customer value

Copyright © ReadingWaters 2024.