Senior Frontend Engineer

We're looking for a senior frontend engineer to help us build our SaaS and on-premise helpdesk product. If you love working on products used by thousands of people and want to work in a small but quickly growing company, then read on!

At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email, chat, and voice, to blog posts, knowledgebase, and guides, and everything in between. There's always something new to build.

We have a Wimbledon office but remote opportunities are available for UK-based candidates who can't commute in.

What You Will Do As a Senior Frontend Developer

As a senior frontend developer, you will help build new features and modules, you'll be involved in shaping our underlying product frameworks and our internal processes like code reviews and deployment, and you'll get to participate in feature planning and have real input on the direction we take the product and the company as a whole.

You'll be joining a small team where your specific experience will have great impact. You will have a lot of autonomy over your own work and you will get to use your expertise to lead by example.

Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise. You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands.

Technology we use and where we're going

Our frontend is built with React and Typescript. Our product has a GraphQL backend and we use codegen to generate fully typed Typescript interfaces for the Apollo Client. We love our types! We also use d3, Formik, and Zustand to build out the products, and styled-components and tailwind to make them pretty. And then we test them with vitest, jest, and playwright.

If you're also interested in the backends, here's some other tech we use: PHP, NodeJS, Docker, Elastic, Redis, and all the services offered by AWS. We have tools and services written in a variety of languages including Kotlin, and Go.

We're big fans of using the right tool for the job!

Why should you be interested?

• You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we're always adding new features and modules and integrations
• You'll get to work with real customers and get a peek into how other businesses operate their businesses
• You'll get to learn about scaling software as well as scaling the SaaS platform as a whole
• You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive

Examples of projects we've been working on lately

• AI -- Agent productivity tools and chat agents powered by cutting-edge AI features
• Messenger -- A cross-platform instant messaging tool with advanced automation features
• Social / Multi-channel messaging -- we are building out generic data structures with flexible ingress APIs to allow connecting Deskpro to any messaging channel including social sites like Twitter and Facebook, but we also envision integrations with systems like eBay messages or Apple/Google app stores. We'll be able to process any kind of communication
• And we have a lot more projects coming up including asset tracking, enhanced reporting tools, approvals, and so much more.

Requirements

• Experience building web apps with React and Typescript
• A solid understanding of GraphQL. Prior experience with React Apollo GraphQL and codegen are a bonus
• Experience with Javascript and the Javascript ecosystem. For example, you know how to bootstrap a new product or library
• You should be a fast learner. We often venture into unknown territory so you should be a Google-fu master and have experience-driven intuition
• You should have a strong understanding of software architecture with opinions on "the right way" to do things
• You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped
• You work well with others and enjoy sharing your knowledge and leading by example
• You should love the colour green. We're putting a big focus on delivering well-tested and super solid software

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