Lead Software Developer

Job Summary

We're looking for a Lead Developer to join our team and help accelerate our velocity as we work to build the most exciting, performant, and versatile self-serve ticketing platform in the business.

As a Lead Developer, you'll work with a collaborative engineering team in a supportive, people-centric culture with a close-knit engineering lead team that works together to design, plan, architect, and build our exciting future.

You'll use both technical understanding and empathy to lead a team of other talented developers as you work closely with Product Managers and Designers to craft high-quality functionality and features.

You'll also meet regularly with a supportive and collaborative group of other engineering leaders at the company to give and receive project support while architecting and aligning on the platform's long-term technical vision.

You’ll work proactively with a high degree of autonomy to achieve both our long-term technical vision and the business’s objectives. Working without detailed oversight, you’ll build trust with the teams by clearly documenting rationale and by approaching problems with both pragmatism and ingenuity.

You'll work with exciting technologies like NextJS, TypeScript, Kafka, and Go as we modernize our tech stacks to support an ambitious vision for the business. You'll collaborate on challenging scaling problems and apply pragmatism and ingenuity to find innovative and unique solutions.

This multi-faceted role provides a unique opportunity to apply flexibility and find a balance between individual contribution and management, providing excellent learning and growth opportunities in both areas and allowing you to flex both your coding and leadership skills.

What you'll do

• Writing new pages and components with NextJS and React, powered by a mix of SSR, REST, and GraphQL.
• Designing and architecting detailed protobufs to empower efficient development of new services and tools through contract-driven development
• Driving quality and performance across the organization, including leading best practice adoption, through your advocacy for observability, load testing, and metric collection
• Helping to pragmatically maintain our legacy and core systems while keeping an eye towards the future
• Maintaining a positive, productive, and healthy environment on your team 
• Working closely with Product Managers and Designers to find the best solutions 
• Pair-programming with talented developers 
• Providing mentorship and career guidance to other developers 
• Meeting regularly with the other Leads to contribute to our collaborative tech vision and enrich discussions with your unique perspective and experience
• Participate in self-directed Relentless Improvement days where you get to work by yourself or with others to improve something, be it your own skills/training, fixing a pesky bug, or coming up with a new interesting feature

Requirements

• 5+ years of experience working with productive software engineering teams and writing high-quality software 
• Experience with full-stack programming languages and tools will enable you to hit the ground running! 
• Effective communicator, written and oral, as this role will be working closely with people from all over the organization 
• An independent, fast-learning, self-starter who takes ownership over solving hard problems 
• Empathy and interest in supporting and growing your teammates and yourself via feedback, pairing, and code reviews 
• Experience with any of the following technologies is a bonus: TypeScript, NextJS, Node, Go, Kafka, Grafana, GraphQL. Mongo, Ruby on Rails, Postgres.

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