Intermediate Software Engineer

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Job Role

As an Intermediate Software Engineer at Ada you will take ownership of features, delivering high-quality, scalable software that directly impacts our customers and business. You will be expected to write reliable, maintainable code, actively participate in technical discussions, and continuously refine your expertise, positioning yourself for growth into senior roles.

About You

• 2+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
• Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Experience with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
• Proactive in developing your technical expertise and seeking out opportunities to deepen your skills and learn best practices
• Collaborative mindset, actively contributing to team success and doing what it takes to win
• A builder at heart, excited to create, iterate, and refine features that have real impact, while maintaining a high bar for quality and scalability

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