Full Stack Engineer

The Company

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

The Job

We are looking to bring on 2 roles - one Mid level and one Senior level Full Stack Engineer with a strong backend focus to join our team and help shape our data processing pipelines and cutting-edge low-code platform. This role offers the opportunity to work end-to-end, from design to implementation, on creating features which enable a simple user experience for interacting with complex AI systems. This is an excellent opportunity for a technically proficient individual who is eager to learn and grow within a collaborative, fast-paced environment.

Responsibilities:

• Full-Stack Development: Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.
• Create Intuitive Interfaces: Develop user-friendly UIs that simplify and visualise complex AI concepts.
• Champion Best Practices: Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.
• Collaborate: Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.
• Mentor and Guide: our Senior Engineer would provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.
• Optimise Performance: Improve backend workflows, streamline processes, and enhance overall system efficiency.

Qualifications

• Mid level: around 3+ years experience, Senior level: 5+ years experience.
• Proven Expertise in Python and SQL: Extensive experience building backend systems, with a strong understanding of REST APIs. Experience with designing data schemas, building and maintaining data pipelines/ETLs (familiarity with event-driven processing is a plus).
• Frontend Proficiency: Strong experience with React and JavaScript (TypeScript preferred); experience with CSS-in-JS (e.g., styled-components).
• Agile Practitioner: Familiarity with Agile methodologies such as Kanban or Scrum.
• Testing Advocate: Experience writing and maintaining unit tests in Python and JavaScript (Jest).
• Version Control: Proficiency with Git for collaborative development.

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