Full Stack Engineer II

Description

• Support the design, development, and deployment of the VA VoiceBot, a Genesys Cloud–based NLU/IVR solution

• Develop secure, scalable, and accessible software that powers self-service VoiceBot interactions and integrates with VA enterprise systems

• Develop and maintain Genesys Cloud IVR flows and supporting APIs to power VoiceBot self-service tasks (claims status, appointments, benefits inquiries)

• Build and maintain RESTful APIs and event-driven services for secure data exchange between the VoiceBot, CRMs (Salesforce, Dynamics), and VA enterprise systems (MPI, Vet360, VADIR)

• Implement context passing and authentication features that ensure Veterans’ information travels seamlessly between bot and live agents

• Design and develop frontend tools (ReactJS/TypeScript) to support contact center staff with agent-assist dashboards and VoiceBot administration

• Troubleshoot and optimize Genesys IVR call flows, improving containment, routing, and escalation performance

• Collaborate with QA Engineers to validate automated testing, performance monitoring, and accessibility compliance (508/WCAG 2.0 AA)

• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to the iterative delivery of two-week sprints

• Follow DevSecOps practices for CI/CD, version control, and secure infrastructure-as-code deployments

Requirements

• Public Trust Clearance or higher (ability to obtain and maintain required background investigation)

• 3–5 years of full-stack software development in enterprise or contact center environments (preferred)

• 1-2 years developing within the VA environment, current VA clearance a plus (preferred)

• Hands-on experience with Genesys Cloud IVR development (call flows, routing, escalation protocols) or comparable contact center platforms

• Strong proficiency in ReactJS/TypeScript/Javascript for frontend development

• Backend development with C#/.NET, Node.js, or Python

• Knowledge of speech recognition, NLU/NLP, and conversational AI integrations

• Familiarity with federal security/compliance standards (FedRAMP, FICAM, NIST SP 800-63)

• Experience building solutions that support seamless escalation and context passing between automated IVR and human agents

• Agile/Scrum experience delivering cross-functional features in two-week sprints

Benefits

• Competitive compensation and market-leading bonus opportunities

• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch.

• Health Reimbursement Account contributions for qualifying high deductible health plans

• Company-provided healthcare concierge assistance

• 401(k) retirement plan with company contributions dollar for dollar up to 3% and 50 cents on the dollar for the 4th and 5th percent

• Immediate entry and immediate vesting for 401(k) contributions

• 20 days of PTO accumulated per calendar year

• 11 paid holidays

• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves

• Sabbatical programs

• Company-paid short- and long-term disability

• Company-paid life insurance

• Voluntary life, accidental and indemnity income replacement benefits

• Professional development reimbursement

• Health club reimbursement

• Matching donation program and annual philanthropic activities

• Pet insurance

• And more!

Copyright © ReadingWaters 2025.